Refund Policy

Thank you for shopping with umarybuy.com. Please read this Refund Policy carefully before placing an order.

By placing an order with our store, you confirm that you have read and accepted this policy, including our stated shipping timeframe of 15–20 business days.

If you do not agree with this delivery timeframe, please do not place an order.

Shipping Time Acknowledgment All customers are expected to review our shipping information before completing a purchase.

Our standard estimated delivery time is 15–20 business days.

Because this shipping timeframe is clearly stated in advance, refund or cancellation requests based only on a customer no longer accepting the delivery timeframe may not be approved.

Order Cancellations Orders may only be canceled within 12 hours of purchase.

After this period, your order may already be processed or prepared for fulfillment, and cancellation requests may no longer be accepted.

Refund Eligibility We may offer a refund, replacement, or other resolution in the following cases:

the item arrives damaged the wrong item was received the item is missing from the order the item is significantly different from what was ordered the order is not delivered within a reasonable extended timeframe beyond the stated estimate To request a review, customers must contact us at support@umarybuy.com with their order details.

Non-Refundable Situations Refund requests may be denied in the following situations:

the customer placed the order without reviewing the stated shipping timeframe the customer requests a refund only because they no longer wish to wait during the stated 15–20 business day delivery window the order is already being processed or shipped the customer entered an incorrect or incomplete shipping address the product shows signs of use, damage caused by the customer, or is returned in unacceptable condition where returns apply 5. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@umarybuy.com.

Please include:

your order number a description of the issue clear photos of the item and packaging We may review the case and offer an appropriate solution.

Late or Missing Orders If your order has not arrived after the normal delivery window, please contact us at support@umarybuy.com.

We will review the shipment status and determine whether a refund, replacement, or other solution is appropriate.

Please note that delays caused by carriers, customs, weather, holidays, or other factors outside our control may not automatically qualify for a refund.

Refund Processing Time If a refund is approved, it will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Chargebacks and Disputes If a customer opens a payment dispute or chargeback without first contacting us, we reserve the right to provide this policy, shipping details, and order records as part of the review process.

We strongly encourage customers to contact us first at support@umarybuy.com so we can help resolve the issue.

Store Name: umarybuy.com Email: support@umarybuy.com